- Please note all representations of colours are approximate due to mixing, printing and photographic process.
- Lead time on all orders is 6-8 weeks from the payment date.
- A 50% deposit is required to confirm your order. The balance is payable before delivery.
- Orders cannot be expedited due to any birth prior to the due date.
- Snoozy Baby offers a 7 (seven) day cancellation policy from the date that your order is placed.
- Because all of our rocking chairs are custom made to order, we are unable to accept cancellations or returns after this period.
- Should you wish to cancel your order this must be done in writing and emailed to Snoozy Baby to the following address: [email protected] The cancellation will only be valid if acknowledged in writing by Snoozy Baby.
- Any orders cancelled after 7 (seven) days will not be eligible for a refund.
- If you have any queries or would like to discuss whether your item will fit, please feel free to contact us before placing your order.
- If you are not happy with the product and wish to return it, this can be done within 7 days provided that it has not been used, returned in the same packaging and is in a resalable condition.
- The cost to return the item to our warehouse is for the clients account.
- Refunds will be processed within 10 working days once we have received the item and the above criteria has been met.
- The standard lead time on all orders is 6-8weeks. Whilst every effort will be made to ensure that delivery will be within the standard delivery time of 6 (six) to 8 (eight) weeks. Snoozy Baby will not be held responsible for any delays caused by unforeseen circumstances in the manufacturing and delivery process.
- Upon placing your order, you will receive an email with your order details.
- As soon as your rocking chair is ready to be delivered, we will contact you to set up your delivery date.
- Please note it is not possible to select your own date and time of delivery as deliveries is done by a third party.
- All deliveries must be signed for.
- Please make sure that you are at home during the scheduled delivery time as re-delivery is an extra R200.
- Please make sure to arrange clear access to the room of choice as our delivery team cannot be held responsible for moving personal items.
- It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering. Should you have any concerns over access, then please contact us by e-mail. No returns will be accepted as a result of the item not fitting.
- Product flaws must be reported within 48 hours of delivery in writing to Snoozy Baby and emailed to [email protected]
- All reasonable efforts will be made to repair any flaws or defects.
- The frame and the rocking mechanism carries a 5 (five) year warranty.
- Do not sit on the arms of the rocking chair; the arms of the frame are not designed to carry the full weight of an adult. Broken arms will not be covered in the 5 (five) year warranty of the frame.
- Our warranty DOES NOT cover:
- Fabric as these are subject to wear and tear and are beyond Snoozy Baby’s control
- Misuse, improper care, or alteration
- Personal opinion dissatisfaction pertaining to functionality, features or aesthetics.
- Scotchgard is not a guarantee against stains on the fabric. Scotchgard forms a protective layer on the fabric which helps stains from settling into the fabric.
- The warranty is only valid to the original owner of purchase. We will unfortunately NOT accept transfer of warranty.
- Please be prepared to provide your invoice number, photographs and a description of the warranty issue.